Refund policy
Returns for Lighting Products
At AFTERGLOW ILLUMINATIONS LLC, we aim to provide dependable lighting products and a smooth shopping experience. If you need to return an eligible item, please contact our customer service team before sending the product back.
Return Period
Return requests must be submitted within 30 days of delivery.
Return Requirements
Returned products should:
- Be unused and in their original condition.
- Include the original components and accessories.
- Have no installation marks, scratches, or modifications.
- Be securely packaged to help prevent damage during return transportation.
Items Not Eligible for Return
Returns may not be accepted for:
- Custom or specially prepared lighting products.
- Final-sale merchandise.
- Products that have been installed, modified, or altered.
- Items damaged through improper installation, handling, or storage.
Refunds
After a returned item has been received and inspected, we will determine whether it qualifies for a refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact us with your order details and a description of the issue so we can review it.
AFTERGLOW ILLUMINATIONS LLC
3415 NORTH-SOUTH ROAD
Port Leyden, NY 13433
United States
Email: estherkgregmagg@gmail.com