Shipping policy
Processing and Transportation
We carefully prepare each lighting order before it is transferred to the shipping carrier.
Order Processing Time
Orders are generally processed within:
1–3 Business Days
Processing begins after successful payment confirmation and includes order verification, preparation, packaging, and handling.
Shipping Time
After the order has been dispatched, the estimated transportation period is:
3–7 Business Days
Estimated Total Delivery Time
The combined estimated timeframe for processing and transportation is approximately:
4–10 Business Days
The shipping period begins after dispatch and does not include the order processing period.
Tracking Information
When tracking is available, shipment details will be sent to the email address provided during checkout.
Please allow some time for the carrier's tracking system to display the initial shipment update.
Shipping Delays
Delivery estimates may occasionally be affected by:
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation interruptions
- Incorrect or incomplete delivery information
If your shipment experiences an unusual delay, please contact our customer service team.
Shipping Address
Please review your shipping information carefully before completing checkout. We cannot guarantee changes to an address after an order has entered the shipping process.